AI support that deflects tickets and drafts the rest.
Agents that handle tier-one traffic, triage the inbox, and draft replies inside Zendesk, Intercom, or Help Scout. Your team handles what actually needs a human.
Four places AI earns its keep in a support inbox.
AI deflection agents
Front-line agents that resolve password resets, order status, refund eligibility, and tier-one questions before a human sees them. Trained on your docs and past tickets.
Ticket triage
Inbound tickets classified, prioritised, and routed to the right queue. No more manual sorting.
Reply drafts
Draft replies pre-written inside your helpdesk. Agents edit and send instead of writing from scratch.
Voice-of-customer analytics
Every ticket auto-tagged by theme, product area, and sentiment. Spot the bug before it floods the queue.
Prototype first. You see it before you buy the full build.
Prototype
We pick one workflow and build a working demo against your real data. Two weeks, so you see it before committing.
Build
If the prototype lands, we scope the full system. We build it end-to-end with weekly check-ins. Typically six to ten weeks.
Install
Deployed inside the systems your team already uses. Docs, runbooks, 30-day warranty. You own the code on day one.
Fixed price. No day rates. No surprises.
One-off, fixed scope
- Prototype against your real data
- End-to-end build (data pipes, logic, UI, alerting)
- Install inside the tools you already use
- Documentation and runbooks
- 30-day post-install warranty
- Full source code, in your repo, on day one
Cancel any month
- Monitoring and alerts on production workflows
- Maintenance fixes and model upgrades
- Priority on new builds and adjustments
Skip it and you still own the code. No lock-in.
Cut ticket volume, not headcount.
Twenty minutes, no pitch deck. We talk about the ticket types eating your team's day.
Book a 20-min intro